The first 200 removal priority

UPDATE: This is my 2nd Ford under a serious recall, but Peoria Ford recall department never returns your call. However, 8pm I get a call my caller ID identifies as "Healthcare" and to my surprise it's the Peoria Ford Sales Team asking me how my Car is doing. Does the recall team give their client list to the sales team? I wouldn't expect anything less slimy and shady from these snakes. Lied to me about the cost of the car $6000 more than advertised. Lied to me about giving me any trade value for mine, gave me $0. Lied to me about giving me a free "service plan" including oil changes, actually

What a horrible place. Went in for a simple safety recall for F150 XLT 4X4, 3 days later received vehicle back after their extensive maintenance.Was told vehicle was safe to drive. Drove home almost got into another accident safety recall wasnt done properly or didnt take vehicle downshifting from 6 to 2. Now this morning started vehicle and engine wont go into any gear! Now my engine looks like this. Looks so wrong. BEWARE also check Yelp reviews. Also oil stains in the vehicle. SMH adding photo of what my engine looked like prior. Picture is of a used truck same model as mine from local deal

Friendly staff but slow purchasing process, takes hours. Good car and truck selection, but classic haggling, nickel and diming and surprise fees encountered to complicate and prolong the transaction. Lied to us about replacing the timing chain to make the extended warranty more attractive. Happy with what we got, but would prefer not to do business with this dealership again. There are other dealers out there that are much more transparent.... Update...tried multiple times to contact the customer service person whose reply follows, only to leave voice messages that were never returned. Having

This is the most dishonest dealership I have ever done business with. Their finance department will try to sell you the “Platinum Service Package”, they will tell you it’s Bumper to Pumper and covers everything the 3 year 30,000 mile doesn’t. That’s a lie. My 15,000 mile oil change service cost $529 dollars. When confronted, they will deny saying it. Have a witness, which I did. Check their BBB rating and look at their reviews. Wish I had. Avoid this dealership unless you want to get ripped off.

Avoid this dealership if possible, they do not care about your time or property. I scheduled recall service two weeks before when I planned to drop my van off, they told me it would take a few days to do the work, I thought why since it was a simple part on the drivetrain that needed to be replaced, maybe 2hrs. When I dropped it off on Monday they said it would be done in 4 or 5 days, I asked if I could drop the van off on Thursday then and they said no. Friday afternoon I call them since I haven’t heard a thing from them and they say they haven’t done any work on the van. I decide to pick up

Service Department is a Scam! In July, during a scheduled, but you cannot wait oil change and tire rotation service visit, I suddenly required an additional $1,700 worth of work. Identified were both filters, brakes at 4mm, and a battery. I was skeptical and informed them I would return at a later date. I ordered the replacement filters directly from Ford and replaced them myself, partially as a check and balance. I returned today, barely 1,000 miles later, as the battery did ultimately fail. I requested the brake service be performed as well. The call I received a few hours later was shocking

5/17/2021: Edit: Unsurprisingly the company is still ignoring me. Do not go here, PEORIA FORD DISCRIMINATES AGAINST WOMEN. 2/6/2021 Edit: I have emailed the manager a few times and they ghosted me and anytime I called no one knew what I was talking about or remembered the appointment so they successfully slid their shady behavior under the rug. It has been a over year now since my last contact. If you're a woman and go here alone beware that they will try to add services or "repairs" you don't need because they want to make money off of you. I have all the receipts and proof but Ford decided t

If I could give this dealer ZERO stars on a review I would. Without hesitation, this is by far the worst Ford dealer you can go to. Within the last year, my family has bought a total of 5 Fords from this dealer, all have warranty’s, and transmission went out on one of them, and they tell me it’s voided over a user error when it’s stated to be a manufacturer faulty... But I’m not done, customer service is worse here than any other dealer you can go to and thats guaranteed. Rude with no manners, one of the guys in the sales tower came to talk numbers with us and after some firm negotiation, rude

BUYER BEWARE!!! This is the typical sleazy dealer experience that people warn you of. Once you purchase from them, you are just a number, not a client. Once I signed my papers, customer service went out the window. I spent hours being sold a warranty after telling them multiple times, I just wanted to buy the car and nothing more. It was 11pm before I could even leave the dealer. The next day I noticed the gas tank was never filled, there was a burned out brake bulb, and there were several dealer inventory stickers on the roof of my car. When I returned to the dealer, they basically told me wh

So, I am really reluctant to leave a negative review, but this is a case where I can not, in good conscience, hold back. Peoria Ford sold us a new 2024 Ford Mach E-X last year, and during the signing of the contracts and financing, we were offered an extended warranty. We were told this would cover us should we own the car for more than the factory bumper-to-bumper warranty covers. Well, we traded it in within the first year with about 3000 miles on it- yes, just 3000 miles- at another dealer and applied to get a refund for the extended warranty that Peoria Ford sold us. Not once during the si

!!!!CUSTOMERS BEWARE!!!! If I can give NO stars I would. DO NOT GET YOUR TRUCK SERVICED HERE. I’m not sure where they get their pricing from but I had a truck engine light on so I took it in for a diagnostic test. Long story short they recommended a handful of things that was not necessary. Not to mention what I really needed repaired was not a fair and honest quote. I have an extended warranty that should have covered the majority of this repair. Come to find out from another Ford dealer in town for the same amount of work and factoring in my extended warranty it was less than half of what I

UPDATE 3: When I dropped my truck off for maintenance, I was told it was time for the 60k mile service. That service was $980 and I was given a pamphlet describing included services. A few hours later, I receive a quote for over $3,400 for more services that were due because the truck had reached 60k miles. That feels like a complete bait-&-switch. I understand those additional services were optional. That they weren’t on the pamphlet describing what’s potentially due at 60k is disingenuous. UPDATE 2: We met with the general sales manager on Saturday. We talked for a while. My wife and I were

I was dealt an absolutely awful deck of cards on a trip. 1850 miles away from home and suffered a break down. Brought my truck here trusting they could get my truck fixed while I made other arrangements to get home in the mean time and back once the repairs were complete. Sadly this reasonable expectation was completely crushed. After bringing my truck in for a low fuel rail pressure issue, I was assured their tech is “one of the best in the area” and that he was “confident in his diagnosis”. That was to the tune of $1400. Which, I felt it was reasonable and I had no issue with it. But… that d

DO NOT CONDUCT BUSINESS WITH PEORIA FORD!!!! Aside from my somewhat friendly but had no knowledge of cars/trucks salesman. Sales Managers HARRASS you. I asked a bald headed gentleman with a goatee to give me some space so I could think things over and he decides that’s not on his agenda and knew I wanted the truck so he ignored me. He lied straight to my face about a lot of our deal then after the sale lied it ever happened. They are high on there 107 point inspection. Funny, a rear window didn’t work while it was on the lot. Car fax had damage reported they (Peoria ford) didn’t know where. Fo

Run from this place!!! I think this email I just wrote them is most telling. "I have found another CRV elsewhere thankfully. And I have since blocked your dealership's number because out of all the dealerships I dealt with in my search yours was by far the worst experience. I understand that a lot of dealerships lie in order to make a sale, but the lies that came from your manager and salesmen were inexcusable. The car you are trying to sell me smells like sour piss. I was told by 3 separate sales associates it was your cleaning solution and had been cleaned that day. My mother came to look at

I bought a used Nissan and Volkswagen GTI from here and received the worse customer service after I signed the paperwork. The Volkswagen wind shield had cracks, the side mirrors didn’t work, and there were a few scratches. I was told the safety features would be fixed when I returned the next day and they could fix the minor scratches. When I returned the next day, they told me they wouldn’t be fixing the safety hazards since they weren’t severe enough. They also wouldn’t fix the scratches or peeling car tint since the car was used. They also never gave me the log in info or instruction on how

Last year my fiance and I decided to trade in both our vehicles that were working but not really family vehicles for a newer and family-like vehicle. We purchased a 2018 Jeep. We were told that they did a thorough inspection of the vehicle and everything was working perfectly. 3 weeks after we bought the vehicle we had to get an oil change because you know they don't do when they sell used cars. 6 months later we had to purchase a new battery because they also don't do that. Then a month later our vehicle was done. We called peoria since that is where we purchased the vehicle we were told that

I’m sure their PR department will swoop in with the usual “we’re sorry to hear about your experience” response. Save it. There is not a plane on Earth fast enough to get me far enough away from this dealership. Started with a classic bait-and-switch: the price was over $6,000 higher than what was advertised online once the mystery fees, add-ons, and nonsense started appearing. The salesman seemed far more interested in performing magic tricks than selling cars. The sales manager was unbelievably arrogant and disrespectful because negotiations didn’t go exactly how he wanted. Also, wearing whit

This was one of the worst dealership experiences I've had on the sales side. My wife and I visited after being told they had a Ford Ranger available to lease for around $0 down and $270/month. We test drove the vehicle and sat down to go over numbers. Once the salesman returned from speaking with the managers, he presented an offer of $8,000 down and $380/month-completely different from what Juan, the sales manager, had quoted me over the phone. When I pushed back and made it clear I would only move forward if they honored the originally quoted price-or something close-the salesman suddenly cl

AVOID THIS PLACE AT ALL COSTS!!!!! Go to literally any other Ford dealership. This is your typical sleazy car dealership that will blatantly lie to you to get a deal. My wife and I bought a Bronco in 2022 from Peoria Ford. While in finance we were told that if we got the 5 year extended warranty, it included service for the 5 years (compared to the 2 years of included service by the dealership). Now my wife and I never get extended warranties, but because we were told that it included service, we decided to get it this time. Fast forward to today, I scheduled service for my Bronco and when I w

I hate having to this, this is now my second review of Peoria Ford in the last 3 years since I went there in 2023. Our 2018 Ford Focus Turbo 2.4L 75K miles, new tires new battery new turbo installed new oil change clean brand new windshield damn near paid off. Our Sales rep was new but very nice very profeesional. The Finance Team on the other hand, not so great. First in numbers after apprasing the car was approx, 1690.00 for the trade in plus our pay off. Per Moth 774.00, NO WAY ! then we told them up front NO DOWN ! what does the Finance people do anyways they came back with another offer a

Oh man, where to begin? I would absolutely not recommend going here for a vehicle. 1. I was supposed to receive $7,946 in rebates. The paperwork shows $2,250 in rebates. The salesman tells me that because my original offer on my trade-in was $1,500, they rolled $3,000 of the rebates into my trade-in bringing it up to $4,500 but I didn't find that out until I drove off the lot and was NEVER told that while I was there. I talked to a lawyer and he said that was BS. 2. While I was applying for the loan, I had them send a credit application to my credit union and to Ford financing. They came back

The absolute WORST customer service I have ever experienced. We bought a brand new Explorer from them in 2018. Fast forward to August 2020 and my vehicles transmission is failing already. My husband takes it in to be serviced and we are told it would not be a problem should only be about 7-10 days and also covered under warranty. I need something to drive to work but we are told they have no courtesy vehicles to offer. OK. We pay for our own rental vehicle. After a week my husband calls, my car hasn’t even been looked at yet. 2 weeks later and we are told the parts needed are on back order and

BEWARE OF THEIR USED CARS!! I purchased my first vehicle from Peoria Ford and it turned out to be a piece of junk!! I had the car for about 9 months when all these problems started popping up! I took it back and let them know what was going on all for them to tell me they didn't know what was wrong. I recently went back AGAIN and I was referred to a sales representative but this person never answers his phone nor can I leave a message. I feel as a Customer I've been left abandoned at every angle. From the extended warranty to the service department and the sales department. This vehicle has be

I went to Peoria Ford for the first time in Sept with extended warranty to fix a turning clunk noise and to get a brake service (new brakes/service rotors/brake line fluid replacement). Original quote for the brake service was like $800-$900 (which is absurd) but after discussing it I paid almost $700 (including warranty deductible). They decided the clunking was my strut mounts and replaced them. I get the car back, but the clunking continued. I brought it back and they then decided the issue was my control arms, so they replace them. Then within a month, my brand new brakes start making a gr

UPDATE: after Beverly from Peoria Ford left her response to this review, we called her and explained the situation. She says "let me look into this and get back to you". 10 minutes later someone from Peoria Ford calls us, says the same thing, "let me look into this and get back to you". Then they call back and again tell us they can't or won't do anything about the situation. So Beverly: next time just don't bother posting a response. I will be requesting the video from that day in the office we were in so I can see just exactly what was said. Don't get sucked into their warranty scam!! My son

The treatment I received after purchasing a car from Peoria Ford was the worst I have ever encountered and the worst I have ever witnessed while working in the car business myself. They tried to roll a deal that couldn’t get approved and after 11 days of not getting anything back or a phone call from a bank to I’ve my info I finally called Peoria ford and asked what was going on. I was then told that I had not been approved and they’d like pay stubs and a W2’s to send to even more banks than they already have. And after having been submitted with 6 different bank I had enough of the waiting an

This was a nightmare of a business deal. I bought my 2016 Fusion out of a lease to own on 12/14/2017. My original finance manager was Michael, who signed me up for a Mechanical Protection Plan adding over $1000 to the financing amount, which I had not approved and had clearly stated, "I do not want to purchase any MPP or club plan." Michael made out like he was giving me Skylink for free as a courtesy, however that was not the case. He really had increased my total cost and signed me up for a MPP that I had to cancel once I found out by receiving it in the mail. I then only received a partial

STAY away from this dealership. You get treated so badly and rushed through your financial paperwork so you wont read the fine details. They tell you that you have a maintenance and service package that will cover the oil changes etc but when I went to go take in my 2016 Ford F-150 (that is already falling apart with less than 12,000 miles on it) for its second oil change, they said I would have to pay. I asked about the service and maintenance package that I spent thousands of dollars on, they response was that I only have a maintenance package for when my factory warranty runs out and that t

Hi Pat, I'm sure you don't remember me but I've purchased 2 trucks and a car from you, the trucks years ago... Most recently a Ford Fiesta, prior a F150 and 250. I was in the market for a new 250 last year and I called the most recent salesman that I had a fantastic experience with, Paul Ray. This experience was NOT fantastic. Since we are debt free outside of the fiesta, and only got it as a commuter, and had it for a year I had planned to trade it in. Paul quoted me a way off and super untrue number over the phone just to get me in and lied 4 or more times to get me in the door. Since, I bro

Don't go to peoria ford. Worst experience ever in my lifetime, never should have bought my car from them. Months later I need a new radiator, engine leaking coolant, paint oxidation, which they only temporarily buffed off, back car seats they replaced don't fold down. I could go on and on, but they lied about everything, took a month to get it after bought it because they kept screwing up paperwork. I should have walked away. Trust your gut and walk away. I'll trade it in at a reputable chevy dealer. 0 stars.

Buying process went nice and easy. Finance lied to me about what they sold me on their so called “service contract”. Been 6 months still have no paperwork on the service contract I purchased. Called multiple times multiple people and they say I’ll call me right back let me look into it. A week goes by nothing. Every time I go down in person everyone’s conveniently busy or not there. I’m promised I will get a phone call regarding the situation and never happens. I would never recommend buying a car from this place to anyone!! Save yourself trouble and go to a place that has integrity and values

Nurses and Veterans, please read before buying here! After getting out of the military and starting a family, my pregnant wife and I wanted something that would last and was safe for our coming family. We bought a new 2016 ford edge off the lot with less than 60 miles on it, and even had a ford before that. We always thought ford values Quality, so we opted out of the 'extended warranty' for the extra several thousand dollars. Being loyal customers, we always took our vehicles to ford for oil changes,tires, maintenance, etcetera. Fast forward to present day at 63,xxx miles and pregnant with ou

If you care about your wallet, DO NOT service your vehicle here. Every visit there's a surprise party with various unexpected charges on the invoice. And please do yourself a favor and avoid buying into the FORD CPO (Certified Pre-Owned) program, it does not cover jack. I brought my 2020 CPO mustang in with a Check Engine light... diagnostics = $380 not covered by CPO warranty. Actual repair - "EVAP canister valve", repair quoted $743, not covered by warranty. By the way, the EVAP valve is a $48 item online, not sure where the rest of the $700 in charges come from. It's part of the power-train

In 2020 I bought a 2015 Ford F150 platinum with 60000 from this dealership with the three-year extended warranty. Since then I have had nothing but problems with battery, alternator, finally replacing the ECM. When I get truck back after a few months of them having it, and them replacing the ECM. again, a Check engine light comes on. I take it back into them after only having it for two or three days and they tell me my catalyst system needs to be replaced. I called them because my battery Is bad which they replaced in 2022 and they tell me they need the full truck there to replace the battery

If I could give 0 stars I would! Worst Customer service I have ever experienced at a car dealership and that’s saying A LOT! I really needed a car asap after mine was totaled so I purchased a vehicle from them. They lied and told me that my credit would only be run by one bank, turns out 16 different institutions ran my credit! They hassled me about a warranty I did it want that I had to cancel after they bullied me into adding it. Bottom line- Do NOT trust the sales team. Also, the car I purchased came with a bike rack on the top, that I have no use for, and I called them to have it removed s

What ever you do dont by a company van vehicle from here (Peoria Ford fleet) we had a bank loan to buy the van outright and the fleet sales manager was saying bank of America dont finance company vehicle and was trying to give us a 12 percent financing tell us we got to go through them well we called our bank and he was wrong, the guy was a straight example of a used car salesmen, bought a bin package and they put it in wrong and over charged, and the fleet service department will have your vehicle for days and days and days for a check engine light and cant even tell you when your getting you

I wish I could leave zero stars, I bought a used 2019 Ford Escape from this dealership and within 3 months I had to replace the entire engine, two months after that it is back in the shop with more engine issues. I tried to go back to see what they could do as I do not feel safe in the vehicle and I was talked down to, laughed at and pushed around as they tried to get me to purchase a different vehicle from them with twice the mileage and a higher payment. They proceeded to call me for the 4 following days trying to get me to buy another vehicle from them after I had asked them to not contact

Worst experience ever... Brand new 2018 Ford Focus, drive it one day and the brakes sound like a helicopter and then electrical issues with everything flashing like a strobe light, take it back the next day just for the service department to tell me nothing is wrong with it after 2 days, pick it up and same issues but this time two warning indicators, Electrical system over voltage and transmission fault so I take the car back and now all of a sudden they can't finance me without a cosigner.... that's fine, you can keep your Found On Road Dead lemons

Do not purchase from this dealer!!! They have vehicles listed with the wrong mileage and when you call them they say that it’s a “typo”. Unprofessional of them to not catch the typo. They are advertising vehicles and claiming the have less mileage than what’s on their page. Lucky for us, carfax exists.

Took my 2023 badlands bronco in to get its 30k service done. Pretty routine, right? Well not here. Before an actual mechanic even looked at anything the service advisor was telling me all my fluids needed to be changed including transmission and it would be over $1,000. I have the platinum MPP which covered absolutely none of this. What a scam offering services people don’t need. They bait and switch you on the sales side and still continue to try and get you on the maintenance end with absolutely no shame. Don’t trust this stealership. I’ve had nothing but good luck/ experiences with Sanderso

Avoid this dealership at all costs or you will end up getting scammed! If you need your vehicle serviced, there are many and better places around. Unfortunately, it appears this dealership, the service manager, and employees are all involved in scamming customers. Normally, a repair shop including the dealership tell you how long a repair will take, also known as labor hours. My mom needed her vehicle serviced and brought it here. She received an outrageous bill for a simple repair job with low-cost parts. Being knowledgeable in the automotive industry, I took over and spoke to the service man

Bait-and-Switch Scam – Avoid This Place I went to Peoria Ford today to see a 2017 Ford Explorer they listed for $14,899 with 70,014 miles — it was posted for sale online back on July 23rd. I called ahead and spoke to Juan, a sales manager, and gave him the stock number. At first he told me the car wasn’t there — then suddenly it was, and he encouraged me to come in right away. That should’ve been my first red flag. When I arrived, surprise — the car “couldn’t be found.” Then I was told it was “in the shop” because it supposedly didn’t pass inspection. Interesting, considering it’s already been

THE WORST VEHICLE SERVICE IN MY 41 YEARS. I purchased a 2020 F150 Shelby from Peoria Ford. The purchase process was ok BUT when it came to servicing, what a nightmare! Upon calling to service everything was fine until they were made aware it was a Shelby. Once that was stated, they wanted nothing to do with this truck. We believe they do not have a good relationship with Tuscany (certified Shelby aftermarket company) I was notified the truck needed a new supercharger and it sat on their lot for 10+ days after which service called and asked us to pick up our broken (under warranty) truck becaus

The service center is the worst. My wife only wants her vehicle taken care of by a Ford dealership and every time we do it's something else. We took it in for check engine light, 3,000 dollars later we expected to at least get home without a problem. This after Jose Bouzanquet (Peoria fords service consultant) promised everything had been taken care of. Check engine light came on before we got home, we called them immediately and scheduled it back in. Next we get a call from Jose asking for a additional 2500. Their's no excuse for way we taken advantage of, when I asked why they did a/c servic

So I bought a used Corolla from Peoria Ford about 6 years. It was the worst car buying experience I’ve ever had. 6 years later the experience gets even worse. When I bought the Corolla from them, they presented me with a 1-page clean carfax never showing an accident the car had been in - bait and switch tactics. When I traded the car in for a new Camry this year, the new dealership pull the carfax which revealed the accident. If you ever do business with these crooks, make sure you do your research. But from all the negative reviews, not sure why you would want to do business with them. BUYER

DO NOT GO HERE. Worst experience. Traded my truck in for a Bronco Sport. They changed the agreed amount to make it look like I had negative equity on my loan. Bronco Sport had problems after 5 months - it sat for 2 months at the dealer because of no parts! Got it back and 5 days later was notified of a recall that could result in a engine fire! Ford’s offer to buy back much lower than loan. Awful! Ford is the worst.

My experience with Peoria Ford has been incredibly disappointing and frustrating, particularly with the purchase of a 2021 Ford Bronco on August 11, 2025. I traded in a 2021 Ford Ranger with no mechanical issues and was sold a "certified pre-owned" Bronco. The issues began almost immediately. I was informed by salesperson Junior Olivas that the vehicle had only one open recall, which could be handled by their service department. After connecting the vehicle to FordPass, I discovered there were actually three open recalls. I brought the vehicle back to the dealership three separate times for co

I took my car in because it was acting funny. Stalling a bit. The wrench in the dashboard lit up. Got my car back after recommended service and a transmission valve repair. It would not run would run but could not go into reverse I had the wrench light up in forward gear. I spent 4000.00. Derek assured me I could get another 100k miles after doing 2000 in service and spending another 2000 for repairs. We'll now the dealer is telling me the car needs a new transmission. 8800. 00 dollars more. What a scam. On Top of that. I looked at a used car also at this dealership. I was thinking of trading

DON'T GO TO PEORIA FORD!!!!! I would give 0 stars if it would let me. This place is ridiculous. The only good part about my experience was Connor Hickey. He was very nice and as helpful as he could be the entire time, but everyone else I dealt with made this the worst experience ever. I went in on a Tuesday evening needing a new car as mine was a money pit and needed work that wouldn't be worth putting the money into it. Signed for it a car, paid the down payment, they told me the car still needed to be detailed but would be ready the next day. It wasn't. They made the excuse of having a bunch

Please read the reviews before trusting this place. The sales price you see on their website will not be honored. The sticker price will not be honored. They will mark it up extensively and while chit chatting with you about your family, after waiting 3-4 hrs, leaving you tired and hungry. They will get you to sign without you even know how much the base price really is. They refuse to answer your calls after it's sold. Don't let them scam you with their tactics. I've been buying cars for over 40 years and have even bought from some "shady" places. I've never been taken advantage like this bef

My dad has had the worst experience with this place. They kept his car for 4 months because of their faulty transmission and since the parts were on back order. That would be understandable if they met him half way with helping with a loaner or rental. Since the part was covered by his warranty they still found a way to charge him by replacing his battery without him knowing. All of a sudden it was “fixed” but after he picked it up the radio didn’t work and the car still felt as though it wasn’t shifting correctly (which he called and brought to their attention, they of course gaslighted him a

Deceptive sales practices are alive and well at Peoria Ford. A year ago, my son was sold a vehicle, a promise and a lie. He purchased a vehicle with a promise by the salesman that after one year of managing the payments under the purchase and finance program that the dealership placed, they would then get him into a vehicle and/or finance program that was “much lower” and that he could afford. A year later, after meeting the payment terms for 12 months, he and I went to dealership. Sales guy was long gone, and the dealership manager, Rob Hubler, said “no way can we help you get where you need

scam scam scam. Buyer beware ! They posted a '16 Ford F150 for $22,888. What they snuck in on the purchase order was $1877 more and they call it RO. They don't tell you that and they wont give you a breakdown. We had the worst experience here and they deserve oscars for their salesmanship on being dishonest and all around bad people. My husband did not want to go through their financing and that surprised them. When we went to the finance office he was irritating & talked down to my husband for wanting to go through the credit union when their interest rate was slightly higher. From there it w

******BUYER BEWARE *****If I could rate zero stars I would. Original contract for the vehicle does not reflect that the warranty was 20% over at the time of purchase and the vehicle was sold as new. Will not service or warranty a vehicle as required due to committing fraud and cheating the consumer out of a warranty. Pat Hickey is also not a man of his word, when he was spoken to about rectifying the issue he neglected to ever call me back or have a conversation as to why the vehicle was sold and a contract signed under false pretenses. The tires on the vehicle were also two years older than t

Beware! Do not take your car here for repairs, we were given an estimate $5900.00 that took them 2 days to do. We have a 2023 Ford Bronco we were told we need a water pump, alternator and alternator belt, when in fact we only needed an alternator with belt but we did not need a water pump at all. It turns out we needed a clamp on the hose. We paid $1200.00 for repairs, it’s sad when you can’t trust repair shops, I really didn’t expect that from them. If you choose to take your car here get a second opinion!

Unbelievable... I found a listing for a 2023 F-150 and was interested in taking a look. I called the dealership to ask if the vehicle was still available, which they confirmed. I was ready to head out the door so I told them I'd be there in 1/2 hour and they said they would get the vehicle ready. I got to the dealership and they brought me inside to get my information. I figured this is standard because I wanted to test drive the truck. They also asked about a trade in, to which I responded that they don't want my truck b/c it's older and has a ton of miles on it. But, humor me and see what we

Replaced my brake pads then started to get a weird grinding noise couldn’t figure it out so I took my vehicle in they tell me it’s glazing and that it’s gonna be 400+ dollars to fix it 2 weeks later I get my vehicle back and it’s still doing it they keep my vehicle and 4 days later I get a call saying it’s the pads they’re too thick and they’re going to need to be replaced it’s going to be another 400+ dollars so got scammed out of the first 400 and I decided not to take my vehicle back Quinton was my Maintenance rep. Now I randomly got a lady calling me telling me my vehicle warranty is about

? Update – July 30, 2025 After years of giving this dealership my business—despite countless issues—I was shocked by what happened today. I’ve spent tens of thousands of dollars on service at Peoria Ford after purchasing a $100,000 F-350 Dually from them. I chose to forgive them for earlier incidents, including Pat Hickey’s disrespectful and unprofessional behavior toward my wife and me, false promises about the $10,000 “Platinum Warranty” that never applied to my truck, and repeated appointment cancellations that wasted my time and caused stress to my family. Despite all of that, I kept comin

I would like to start out this review by saying this dealership is by FAR the worst that we have ever dealt with. They are a total bait and switch dealership! We inquired on a 2020 GT500 on 02/03/2024 that they had recently put up for sale on their lot. I was in correspondence with salesman Cory Villarreal and a few emails were exchanged on this day to make sure this vehicle was still available. We had scheduled an appointment the next day between 10:45-11:15am. We even received an email from the above salesman at 8:45am on 02/04 to confirm that we're still coming out. We confirmed at 8:47am t

Would never do business with this dealership again. I am submitting this complaint because I feel have no other choice. I have reached out and left three messages at Peoria Ford after two months later received call back from Beverly Woodhull to resolve an issue and was advised someone would call me back no call was received. Called back again two weeks later she placed a manager on the line to advise of the situation. The manager said I would receive a call back month later no callback.I am asking for the following to rectify the situation and honor the original sales agreement made $41,343.63

After purchasing a vehicle, I was given one key as I was leaving with my new truck. I asked for a second key and was told I had not negotiated for two keys. I said that was not what I expected. Manager Doug said that occurs a lot with used cars. I found out another key will cost over $400. Basically I was told I should have negotiated for two keys before I purchased.... What a joke!!!! Following that discussion, I requested assistance recoding the door entry lock. I was given the code to open the door by the service department. I asked how to reprogram to my code and was informed I should read

BAIT AND SWITCH........BE AWARE Peoria Ford was advertising a vehicle on its website. I inquired on it as it was a great deal. They advertise all the time that they have the best deals. Sales person then tells me it was a mistake and the price was changed. Asked for a GM to give me a call, get a call from a manager that ends up hanging up on me. At the end of the day I remember when someone would advertise something, they had to honor it. It's called "False Advertisement" when a company uses bait to lure people in to tell them they made a mistake. Stay away from this company, plenty of reputab

This is by far the worst dealership I have ever been too. The service is horrible and they lie through their teeth just to get a sale. I went in with my girlfriend to get her an ford explorer and had nothing but problems since day 1. We worked with Nelson and Kelly through the process only to find out they like to charge you for whatever the hell they want. We went in for the car on a Monday morning, was told it was going to be in next day. After coming in the following day, we were told it was going to be over a week for delivery. IN THE VERY BEGINING I TOLD THEM IF IT WASNT GOING TO BE SOONE

Bought a 2015 Ford 350 Lariat Platinum while visiting my mom in Arizona. We live in Idaho. On the way home, the check engine light went on and the four-wheel drive did not work. We contacted a rep. from Peoria Ford - he stated it was not their problem.....it was Ford's problem. Had to take it to our local Ford dealership (which specialize in four-wheel drive repairs). They told us that the four-wheel drive had not been working for us time; that there was no way that the four-wheel drive worked when we bought it. They also informed me that the truck, had in fact, been in service at Peoria Ford,

Experiencing the spot delivery “scam tactic” right now as I type this. Our son was told he was approved for a vehicle last night, they called today and said they couldn’t get him approved without a co-signer or more money down. Of course they are playing on his and our emotions hoping to get more money, higher interest rate. “Oh we can get him approved, just not at the terms we agreed to last night.” They should speak to their customers more, my wife and I have leases coming due pretty soon and were thinking about both going with Ford trucks. After this experience, highly unlikely. *UPDATE* My

Update... never heard from Beverly. Bought my ford fusion elsewhere. **update** Talked with Beverly. She was very pleasant and accommodating. Based on my conversation with her I may consider Peoria Ford in the future. Buyer Beware of Bald Manager He was extremely rude and condescending. Worked with Joe who was your typical car salesman, over promise, under deliver. We couldn't get the deal done, which I expected. I was asking a lot. I tried to focus on total price and pressured me into focusing on payment. When did dealerships start "if I can do this, this, and this do we have a deal? If so si

I called spoke to Nick over the phone he said they could help me after explaining my situation they ran my credit and said come down and pick your truck I asked if I can get finance they said yes drove 1 hour to get to the dealership to purchase a truck then wheni picked out a truck they came and said the banks said no. I'm very displeased how they lied and con me to come down I suggest if you are looking for a truck find a dealership closer to your home because they will tell you lies just to get you there stay away.

At this point in time, I am not leaving an overall review because of the issues that I have been having with my vehicle I am working directly with the service department and hopes to help resolve my issue. I purchased my vehicle five months ago and have driven in 5000 miles and this is the second time in five months that I’ve had to bring my vehicle in for service and this time it’s something that needs to be taken care of as far as an oil leak and a transmission leak but the warranty that was provided to me only covers a very small portion and I am trying to see if Peoria Ford will assist me

(Update 2/27/28) After the disaster with Peoria Ford's repair shop, I took the car to a personal recommended Auto Repair Shop "Sundance Auto Service & Machine Shop". The shop may not look as snazzy as Peoria Ford's, but the mechanics know their stuff. They quickly and correctly diagnosed the problem within a few hours and gave me a great price to do all the work. Apparently the "Vehicle Control Arms" needed replacement as the bushings were totally worn out. A dangerous situation if not repaired. Something the Peoria Ford service department should have noticed and informed me of. But no. Not on

My wife and I went to Peoria Ford in hopes of finding a new vehicle for myself to start driving back to the office. We were drawn to Peoria Ford because of all their specials and deals. We fell in love with the 2024 Ford Maverick XLT and it was at a great price. Our salesman, Greg, seemed to be a pretty laid back person and a straight shooter, or so I thought. I don’t have the best credit in the world and I asked Greg what I needed to qualify for the 0 payments for 12 months. He told me as long as I qualified for the loan they would be able to honor 0 payments for 12 months. I was really impre

I would highly recommend service training regarding sharing with the customer what can be done instead of what can’t. I have a 2022 Bronco which I’ve come in for service several times (different story). Today however I came in asking them to check the right turning signal as my friend and I discovered the brake light was out. May be the reason for the rapid sound…we aren’t mechanics so brought it in to the expert. Also called previously and the rep that answered told me I needed a 12k/12month warranty which was false after I called Ford Corporate in MI. I digress… Waited two hours for her to t

I was thinking of trading in my Ford for a new Explorer but now I will never buy a Ford again. The wiring went bad in my 2019 Escape back in April and was covered under my extended warranty so I had to take it to Ford Service Department. Three months later I still do not have my car back. They had to get the work approved by the warranty company which took a couple days and that is understandable. But when they ordered the part that part was either the wrong part or the part was bad. So they had to order another part and get the work approved again. Well it turns out that part was on back orde

Bought a used 2014 Town and Country from Will S. He is a great salesman. However we havent even had our vehicle long enough to make the first payment and im currently sitting in the showroom for a 3rd time having to bring it in for repairs. First repair was the thermostat needing to be replaced, second was the brakes, and this time my engine light is on again and the brakes are still grinding after they supposedly rotated/turned them the last time. I am missing work and having to sit here for hours as they are refusing me a rental even though im aware of the 200$ deposit and was prepared to pa

If I could give zero stars I would. This place is very shady on how they do the financing. Their financing manager lied straight to our face which was uncalled for and even called him out on his lies. I will be going to the BBB to report the shady business they do. How the two sales guys were the only ones who actually did their job and not be so shady like the rest of employee's at Peoria Ford.

Do not trust Peoria Ford. Both their Service Department and their Sales Department screwed us. 1. We purchased a new engine from them for around $9000 to be installed in our 2010 Ford and they used parts from our old engine rather than new ones. This caused an oil leak almost immediately and they charged us over $400 more to fix it. Unethical.... 2. When the oil leak presented, we also noted to them that there was a bearing grinding in the front end. They told us it was the tires and they rotated them and returned the vehicle to us with a "good as new" bs line. Last week, while driving, the be

Recently had my F-150 worked on for a transmission leak with approximately 75000 miles on the vehicle, I was quoted an estimate of 900.00 dollars and some change, I had them repair the vehicle.I purchased the truck from arrowhead honda used and got an extended warranty but figured with that many miles on it it had probably expired come to find out it was still in effect but I should have returned to the place of purchase, it was to late for that the vehicle was already being repaired so the warranty company told me I could submit the repair order for reimbursement, well I got the reimbursement

If I could have given them negative starts, I would. My advice would be - DO NOT EVER BUY ANY VEHICLE FROM PEORIA FORD!!! I know I will never buy another vehicle from this dealership no matter what! This dealership might sell the most cars but they are doing it by tricking people. My car buying experience included pushy finance people who lied about FORD vehicles not having a warranty so i would buy the dealerships overpriced warranty. Pushy phone calls after I walked away from the deal once. I was also told if I purchase this vehicle they would bring it to me. That was not true! It also inclu

I'm disappointed. I have been a ford fan all my life and thanks to this dealership this will be the last ford I buy. The sales team was great especially a gentleman named Jason. However the finance and service department are terrible. I was lied to saying I have bumper to Bumper by finance manage Lisa Burke. She said everything was covered. In the first 5 days of owning the truck it wouldnt start. They did repair this no issues. However 2 weeks later the truck was acting up so I brought it in thinking it was covered it wasn't. It took finance 3 days to call me back after I called them everday

I would not recommend this establishment to anyone.. Purchased a pre owned vehicle with them and within the first weak I realized it idles. 2 months in the car already needed new breaks and AC stopped working . AC never blew cold in the car anyway. Purchased a warranty which I do pay extra for each month and it did not cover most of the things that was happening with this vehicle . Had transmission failure and have only had the car for 5 months and it is not the first time I have brought this vehicle into the service department about the transmission. I had went to surprise ford before peoria

BEWARE!! THIS DEALER IS AN ABSOLUTE FRAUD! THEY LIE TO CUSTOMERS AND WHEN THEY ARE CALLED OUT MAKE NOTHING BUT EXCUSES! THE GM WILL TRY TO AVOID YOU AT ALL COST! DO NOT BUY A CAR FROM THESE SCUMBAGS! I AM HAVING TO FILE A LAWSUIT TO GET MY ISSUE RESOLVED!

Let me save you the headache—do NOT waste your time with this dealership. The level of dishonesty here is actually impressive… and not in a good way. I came in to trade my BMW X5 after receiving a confirmed online cash offer—one that was actually higher than what I was even asking for. I was completely upfront about the only issue—rear brakes. I even told them I could fix it easily and cheaply, but they specifically told me NOT to because it “wouldn’t affect the offer.” I double-checked to avoid any games, and they reassured me multiple times everything was solid. Fast forward—I’m literally 5

Highly disappointing. Sold us a 4 year old car whose engine blew a hole and seized within 4 months. Luckily bought the warranty but that didn’t cover 5 other things deemed hazardous and in need of immediate repair including brakes and engine belt. Obviously didn’t inspect or fudged the results. I would have expected them to say bring the car in let us validate and make this right. Just got a sorry to hear that. Find another place to buy from.

Peoria Ford was the worst dealership we have dealt with ever. Purchased 20+ vehicles in the past from different dealerships. Experienced fraud and lying by finance at Peoria Ford. Living four hours away, we were in negotiations over the phone with the purchase price being $63,615.88 for this used 2021 Ford Expedition Max Platinum. Then the next day, the dealership lowered the price to $62,949 So the salesman, Shawn, says oh no this deal is at the $63,615.88 price. NO IT AIN'T that's fraud. We were not driving to Peoria until loan terms were established and approved over the phone at $869/mo. 9

Horrible customer service! Will NEVER visit this place again! If I could give ZERO stars, I would... McKenzie Benson. Service advisor @ Peoria Ford. She's terrible!! Absolutely worst communication there is. So... there was a recall for a rear back-up camera on my Mustang. Brought it in only to be told, "we'll have to order the part, but here is $1,300 of service that it needs". AND the worst part is that my camera had ALWAYS worked just fine before I brought it to them... but I brought it in anyway because I was told that there might be something wrong with it that needs to be fixed... Well, t

If you want the typical car salesman and dealership that lie and bait and switch, this is the place for you. My husband took a day off of work to drive down from Sedona to look at truck they said the day before that they had. The salesman called twice in the morning while we were driving down, having ample opportunity to come clean that the truck was no longer available and did not. In fact, the night before, the sales manager could have been honest about no longer having the truck. Instead, we were lied to and then they proceeded to try and get us to buy a more expensive vehicle we were not i

Buying from this dealership was a positive experience, however service at Peoria Ford is poor at best. The service advisors we have dealt with have been dishonest and lied about what is warranted on a new vehicle, including that the tires are not warranted at all. We had less than 10K miles on the truck and one tire was wearing unevenly, the SA said that Ford just puts on whatever they have and thats why they dont warrant them at all. On another service call they pushed for services that were not due or needed. The last straw was when trying to use our Ford Pass rewards and they wouldnt honor

Horrible experience, terrible customer service. I had communicated via text and telephone with Tiffany to get an approval prior to arrival. We worked with her for over a week. When we finally drove two hours to get to Peoria Ford we were disappointed. Horrible customer service and Tiffany did not come out until the end to say we were approved but there was no longer a vehicle like we wanted on site for us to buy. After being disappointed we were not offered anything for our time and gas. It was like she could care less about the lie she told us to get us to drive down to Peoria. Stay away from

I don't typically leave reviews, but I wanted to warn other people from going here. Main reason is they have several people call, email, and text you for weeks after you go in and they continue to do so even after you politely explain that you have already purchased another vehicle. So main complaint is that they will absolutely annoy you for weeks once they get your info. My experience wasn't great and wasn't a nightmare, but these annoying calls 2+ times a day some at 9pm in insane. I didn't trade in my car and buy one from Peoria Ford because they were all very pushy and the sales manager w

The worst experience ever. Didn't get a watch . Salesman was helping then he saw a customer he knew so he ditched us . We told them we need to be no more then 37000.00 so he showed us a vehicle, we liked it but it was 45000.00 . A complete waste of time. Only good thing is it a clean place. They have water and popcorn. A good history lesson on the wall . We took our Ford in for a recall repair. They looked at it 30 min later they say it was done that it didn't need to be done and cleared the recall. My thought was if Ford sends you a recall notice it needs to be done. Ford needs to come in and

One of the worst and non trustworthy dealerships I have been too. Watch out for false advertising and bad management. They are not accountable for their mistakes and lie to their customers. I would never purchase a vehicle here, let alone look at a vehicle here!

Worst customer service ever! Had my car for over 48 hours and did not even look at it! Had to pick it up without the work being done! Will definitely be finding a different dealership!

BECAREFUL WHEN PURCHASING A VEHICLE FROM PEORIA FORD.THEY RAN MY CREDIT SCORE 20 TIMES AND DIDNT EVEN TELL ME THEY WERE DOING THAT. I HAD THE VEHICLE ALMOST TWO WEEKS AND THEY SAID THERE WAS A MISTAKE WITH THE PAPERWORK. THEY WERE TRYING TO REACH THERE GOALS BY SELLING THERE VEHICLES THAT WEEKEND, BUT THEN I CANT EXPLAIN WHAT HAPPENED. THEY TOOK THE VEHICLE BACK WITH SOME LIE SAYING THEY WERE TRYING TO REACH ME AND COULDNT AND THERE WAS AN EXPIRATION DATE ON THE PAPERS. I called them and left several messages to call me because I was concerned about the paper work. The manager was very cocky a

Me and my wife tried to buy a Ford Bronco from this dealership. I am an out of state buyer (Hawaii) and was told that I would not have a problem. I came to this dealership because I was trying to buy a car in Florida but that dealer pulled a bait and switch last minute and tried to sell me the car at 10K more than it was listed for. I reluctantly let Peoria Ford run our credit again, even though they were using the same finance company we already have an approval for (Ford Motor Credit). A day or two later I got a call from Joey and then Mike (Salesman) saying they were "not going forward with

I can only speak for the sales side but I went and bought a vehicle and it was terrific service all the way through. From sales, to finance, and then delivery were all smooth and I love my vehicle. They had some really fun to look at showroom inventory as well and worked with my time requirements. EDIT 1: I have to change this review. I realize now that the finance manager was not fully transparent with me. They told me $7 a month for the warranty that I purchased. It was not in fact $7 a month. They asked for $2500 down which they said the bank requested. However, it was just to purchase the

I took my car in for a check engine light on and dropped off on a Monday and come Thursday I called and my service person was out so I talked to her partner and he was the rudest person I could ever speak to. I ask about my car and he said they to it to another dealership to be repaired so I ask what’s the status and he said he don’t know and said that my car haven’t even been looked at then I asked about a rent and was told I need to contact my warranty. So me being pissed I stop at where they took my car and it was repaired on Wednesday. I’ve bought 3cars from Peoria Ford but it was my last

I brought my 2020 Ford Escape into Peoria Ford for a safety recall notice and the service manager refused to provide a rental car at no charge as per the recall notice details. So I brought the car to Sanderson Ford (25 miles further from my home) and they took care of me immediately and gave me a rental at no charge. Your response is absolutely not what happened, I spent over an hour going back and forth to enterprise only to find out that you won't pay all the rental cost. As for as cussing, that too is jus a lie, if your service manager worked for me I'd fire him in a minute. .

I wouldn't trust this dealership, they must have financial issues. I had my 450 serviced the end of last year, was told they would cover a portion of my rental because it was warranty work. I rented a truck for 1 week only to find out they didn't even look at my truck during this time. I was only going to get just under 300.00 reimbursement out of a 1100.00 rental I paid. The rental car company reimbursement the money to my CC as they were suppose to receive payment from dealership. Then in February the rental company manually charged the money back to CC, due to never receiving payment. I had

I bought a 2016 BMW 428i from Peoria Ford. There were some issues and they had me bring it back for service. Even though it's a 50 mile round trip i took it back. they kept it overnight, they did rented me a car for the day. I went over the issues with the sales manager and he said everything would be taken care of. When I picked it up the next day The main issue was not taken care of. Every time you turn on ignition a warning light comes out, (SERVICE DUE SINCE 01/2021.I called my salesperson he suggested I take it back, again 50 mile round trip and work he said they would re-set it. I told h

I purchased a car from Peoria Ford with $5,000 worth of rodent damage to a wiring harness that they refused to fix. I contacted them shortly after purchasing the car and noticing the Wiring harness damage. I even have a time, date and location stamped picture of the engine bay where you can see the rodent damage (if you know what you’re looking for). This picture was taken before I signed any papers which means this did not happen after I purchased the car. However, when I brought it to their attention, I was told I would get a call back and never received a call. This happened multiple times

I purchased a new 2017 F350 Platinum from Peoria Ford. The fiance agent talked me into a MMP Maintenance and Extended warranty. I was told it was a Gas and Go plan. I just took my truck into to Peoria Ford for the 20000 mile maintenance. The agent said the fuel filters should be replaced every 15000 miles. I said ok I was told at time of purchase that everything was covered even air filters. The service agent said he would call MPP to get authorization. I was then told I was lied to by the Finance agent. I went to the finance dept and spoke to them. I was told they would have the agent that so

BAIT-AND-SWITCH - FALSE ADVERTISING - AUTO FRAUD- GETTING ATTORNEY GENERAL INVOLVED NOW Sunday, August 25th we found the perfect vehicle with a clean car-fax, good miles, and exceptional price at the Peoria Ford dealership. We were called immediately by manager "Bob", who convinced us to come right away. Within one hour we arrived at Peoria Ford. Bob came out to greet us and turned us over to "Barry Holdaway." Immediately after giving him some personal information he told us that the car we came in for was "just sold this morning." At this point, this was textbook bait-and-switch especially si

I bought a used vehicle from this dealership about a year and a half ago. I also purchased an extended warranty. The warranty that was described to me was the ‘platinum’ package, a full coverage warranty with the exception of regular maintenance items, and I agreed. Unfortunately the employee doing the paperwork made a slight of hand that I didn’t catch (shame on me) and marked ‘bronze’ package, which is a completely different warranty that includes only major engine and transmission repairs. I am only now realizing I was duped now that my vehicle is requiring an almost 1k repair that is uncov

We recently bought a car over the weekend and this was our experience and I hope it helps others. The managers were ok. We spoke to 3 of them, out of the 3, there was only one who was really nice and concerned. We worked with two sales people. Joseph G. was who we initially started working with he was great he asked all the right questions, was respectful and nice. He made sure we stayed within our price range and was genuine. There was a lot of fees and what you see selling price add on 6k to 10k in what they want you to pay for, including if you buy used: open maintenance orders, security fe

Peoria Ford is by far the worst dealership out there. They pride them selves on customer service, integrity, kindness and respect. No one this was shown in the service I received after singing the contract with them. They have the worst customer service. My sister financed a car with Peoria ford early on Tuesday. After singing the documents she was told to come in A few days later to see if maybe they can help and lower her interest rate. When she went in everything was different not only did they ask for 3000 dollars more or threaten to take the car away but no one addressed the situation wit

Several months back I went to Peoria Ford to look at a 2015 F150 FX4 King Ranch. I did not like the hard sale tactics, keep bringing in Mgrs to complete the sale. We came to what I felt was a reasonable price and I agreed to buy the truck. I am rebuilding my credit from a divorce several yrs back, so I came with a preapproved loan with 7.9%. I put significant down payment and signed. It was then I realized I had agreed to a $5000.00 extended warranty. My fault, I missed it. The "finance guy" said he could get a better % rate. For almost 3 weeks I called and he was always busy or out for the da

Worst care sales experience ever. I purchased a used truck last weekend 10/21/17. I love the truck. The price for my truck and the trade-in value I received were fair; however, that is where the good ends. They forced me to pay for Zaktek (paint protection) and Skylink (anti-theft GPS) even though it was supposedly already on the truck. These are MPP products so I understand why they push them so hard since MPP and Peoria Ford are both owned by Berkshire Hathaway. After the price negotiation finished, the finance guy continued to push MPP products with extended service and roadside assistance

If there was a way for me to give this locations zero star's that's what I would be giving them I had been working with this location for multiple days on a vehicle and everything was going just fine I was then told I could go down to the dealership at 6:30 at night sign the papers and be able to leave in my car and that I could go back 2 Days Later with a large down payment on the vehicle and it was all going to work out. So I paid the $60 to be taken to the dealership started the process on signing the paperwork that needed to be done for them to turn around and tell me that I could not leav

Worst dealership I've ever dealt with. NOBODY that works in sales or finance returns phone calls ever! NOBODY! Literally, left messages with the receptionist for 3 different people for almost 3 weeks straight with no call back from anyone. Some employees either don't have their voicemail setup or it's full and you can't leave a message. They sold me the top maintenance plan but when I went to use it, the MP provider told me I didn't have the plan I paid for. So I spent weeks getting that fixed. It took me over FOUR MONTHS to get my gap insurance refund from them! They kept giving me phone numb

do have to say this has been the worst experience i ever had with a "business". I went down a did a trade in, in which i got "approved" for a vehicle. before signing the papers i asked multiple time are you sure im approved. my sales guy David, who supposedly a nurse part time, and no one should trust, was the most untruthful person ever to sale me anything said that i will not have any problems. there was a couple things that needed fixed but by time we finished the deal they told me i would have to schedule a "we owe". come Monday 10-24-16. when calling to schedule the we owe this place was

Watch out for this place. I looked at the reviews before posting my own and I was surprised not to find more experiences like my own. My debacle with Peoria Ford started a few years back when I leased my 2015 Mustang. I've regretted the decision ever since, but the worst part was going in to pay it off early. Our sales guy, Charlie, was fantastic, quick, prompt, to the point, and professional; understanding why we were there and not hassling us to do anything other than what we were there for. All we did was go in to pay off the car. We got back to the finance manager and.....wow..just wow. Mi

Hey Pat Hickey, I bet your family got great Christmas gifts. Let me tell you about the Christmas gifts I got MY family. I had to take them back. Because I bought a new car from your STEALERSHIP and traded in my truck. I thought "hey I don't have a payment for 45 days since I traded the truck in!" So I bought some great Christmas presents with the $400 payment I no longer needed to make because I bought one of your vehicles. Boy was I mistaken when you called me in to tell me I wasn't approved after your finance guy GUARANTEED me approval. Your dealership is a joke. My family wishes you a VERY

While trying to negotiate a car down from the internet (Autotrader) price, I was informed from the 'finance' manager that the online advertised price of $13,995 was simply a "marketing strategy" so that he could say on the radio (Johnjay and Rich) that he was selling 2016 Fusions for that price. Once we began negotiating the total price after 'fees' and taxes was almost $21,000. More than 50% over the online price. He went on to explain that they had paid $13,995 at auction just a few days earlier when he bought over 40 cars and could not sell the car for that amount. He then asked what I want

I bought a car from Peoria Ford on 11/20/15. The salesmen were great showing me the car, but once I reached Finance, everything had turned around. They advertised that I was working with the fastest guy there and he would get me out of there in no time. It was my first time buying a car and I had a lot of questions. I told the finance man that I was going to grab my boyfriend from the waiting area since he had more experience than I had with this information. The man asked me to finish signing the paperwork first and then I could go get my boyfriend. When I got home that night, we reviewed eve

These guys are a joke. I inquired about a vehicle while being out of state, they wanted to charge me for doing recall work, detailing and standard pre-sale maintenance. I've bought alot of cars over the years, never been hit with these. Not to mention they claimed it was "Dealer Added Accessories". Nothing was added, they just did what they were supposed to as a dealer. Again no dealership I've ever worked with has charged me for inspecting and washing their own vehicles. I have since told them I wasn't interested in doing business with people who try and sneak one in on thier customer. This w

I would give 0 stars if I could. The owner himself is disrespectful. They lie wont fix problems on the vehicle. After the first day the truck started having issues. Nobody returns calls, they lie, and won’t honor what they promise. Multiple issues with the truck and refuse to help. Stay away from this dealer. I even spoke to another ford dealer and they say they gain lots of Peoria fords customers cause of the ongoing issues here. You’d think they want to help their customers instead they fight and argue. Also how do you sell a vehicle with headlights not working???

3.5 hours for a simple oil change... I will go somewhere else next time. -W UPDATE: - AND they spilled oil on the engine and didn't clean it up, so it dripped oil on my clean garage floor for the very first time !!! Wish I could give them ZERO stars.

Buyer beware! This is what you get from a new set of tires after buying a used car from Peoria Ford 4 months ago. They went to the trouble of putting brand new tires on it before they sold it but couldn't be troubled to fix the alignment. This on top of the issues during the sale, telling us we had to buy an extended warranty, anti theft and gap to get financing, which was not the case and possibly illegal. And of course the usual paint protectant scam. Last but not least, they advertised it at $11,500 only to find out the price was actually over $13K with the "necessary pre sale repairs". I t

Avoid this dealership. Received a flyer "Receive 100% of what you paid for your Mustang in 2006"! End of year, I thought maybe legit? Fine print... deduction of .10 to .35 cents per mile. My 23,000 new car in 2006 was worth 3000 on a trade in to these hustlers. I was furious that didn't read the fine print. My own fault really but the flyer is misleading enough to perhaps be sent to the attorney general. First service issues, now sales. This is definitely a place to avoid. There are more honest dealerships in theValley.

Worst costumer service i have ever experienced they were supposed to deliver a truck to my business at the beginning of June after repeatedly lying to me for a month and a half no truck Jayson Mitchel Bill ..... Jayson Mosher all time wasters don't waste your time go to another dealer if you want to by commercial vehicles

TLDR; we made an appointment for this dealership two days ago. the listing disappeared so we talked to the salesperson we contacted online- Sareena to make sure it was still there. she said yes and encouraged us to keep the appointment. we walk in, she’s not even there, and after driving around for 30 minutes and wasting 3 hours of our time we were told the truck we were there for was sold the day before. i’ve never been treated so poorly at any establishment before. i will never walk in this dealership or even consider looking at a truck from them again. the amount of lying, stalling, and tim

I recently had a month-long service experience with Peoria Ford that was ultimately resolved, but the process to get there was extremely frustrating. The vehicle initially went in for a front wheel bearing replacement. During that repair the steering knuckle was bent and later reformed using excessive heat, which was documented on the repair order. After picking up the vehicle I experienced a scraping noise under load when turning and also discovered damage to the CV boot and the lower ball joint boot. Photo showing the condition of the wheel well after the vehicle was returned to me following

I was looking for a specific vehicle. The website for the dealership showed that they had them in stock, so I sent an inquiry. A salesman contacted me to follow up and reiterated that they had the vehicle. I live in Tucson, so made the drive up to Peoria (local dealerships honestly told me what their stock was). When I got there, they did not have the vehicle. The salesman then made the hard sell for the higher trim with some dealer add ons. I ended up spending more money than I anticipated, but it is a good, new car. The salesman was talking about a few included oil changes, since I don't liv

I'd give the sales department here -5 stars if I could. We went there looking for a specific Expedition that the website showed they had in stock. We wanted it because of added safety features. We had been there only 2 days prior to do a test drive. We were met by the same sales rep who did the test drive with us but apparently he had forgotten who we were in a matter of 2 days. I showed the sales rep exactly which vehicle I wanted on their website but when we went out to look at it, all the safety features they listed on their website were not on the window sticker. I told the sales rep that

I would give a zero if I could! This place is terrible at doing business. I called Thursday about getting a truck. Was told the truck I wanted doesn't fall into the deal they had going on. So I picked a truck out from Thier site said they didn't have it on lot but would find it. They sent me a video of the truck saying here is your truck and showed all of it. We had a time to meet today Sunday at 11am to get the truck. We drove 1 hour to get there and the salesman wasn't there or the truck. We were told by a woman the truck was loaned out. So a truck that was basically sold that was to be ther

In August 2022, I purchased a 2022 Ford Explorer XLT from Peoria Ford, and my experience has been nothing short of a nightmare. From day one, the vehicle exhibited significant issues that the dealership has failed to address adequately. Driving home from the dealership, I attempted to use the cruise control feature. Within minutes of activation, the cruise control would stop working. Additionally, within two to three minutes of starting the vehicle, the control panel displayed a "Pre-Collision Assist not available" warning. I rely on my vehicle for mobility due to health conditions and had a s

I am frustrated and disappointed with a recent service experience at your dealership, and request a resolution. During my recent visit, I was charged nearly $400 for diagnostic fees and a car rental. Despite being within the powertrain warranty, I was informed that an issue with my engine was not covered. This was followed by a PDF of a bill amounting to over $2,000. The entire situation felt predatory and left me feeling gouged and taken advantage of. To add to my dissatisfaction, I was promised a car wash which was not done, and afterwards my truck was lathered in dust and debris. This might

UPDATE: DO NOT USE PEORIA FORD SERVICE DEPT.! I used Peoria Ford for all my maintenance and repairs on my F250 Super Duty. When the transmission went out under warranty (under 20K miles) while on a trip, we limped it back to Peoria Ford. They supposedly rebuilt the entire transmission, giving it to us "good as new". On the very next trip out of town, it went out again - in another city. The local Ford Dealer fixed it again, and told us that not only did Peoria Ford not correct the problem, they did over $1200 in damage to my truck. This included saw cutting the radiator shroud, missing nuts, b

My husband and I purchase new vehicles every 3 to 5 years. We have spent hundreds of thousands of dollars in the past 20 years at Peoria Ford in Peoria, AZ. We are looking into an upgrade again shortly, however, this time we will NOT be buying from Peoria Ford. I received a recall notice for the seatbelts on my current vehicle, a Ford Fusion Titanium saying that it was imperative that I get it fixed because there is a higher risk of injuries since the seat belts may not function correctly in an accident. We also noticed the automatic transmission is making a grinding noise so I took it to the

We purchased a Tuscany model truck (one of the most expensive trucks on their lot at the time) from Peoria Ford in 10/17. We bought it NEW, which was indicated on our purchase contract. As with any new vehicle purchase, we were guaranteed the standard 3-year, 36,0000 mile warranty. In late 2019, the brake master cylinder suddenly (and dangerously) went out with only 9,000 miles on the truck. Two things we thought at this time: (1) This part should NO WAY break down after only 9,000 miles. It typically should last 100K miles, and (2) At least it’s covered by our warranty because our 3 years is

I purchased my 2015 Explorer Sport new in Aug 2014 from Peoria Ford. Ive taken it to them for service regularly since I bought it. My last experience I feel I have to share because I think customer experience is great as long as you purchase services or it's a warranty issue covered by Ford, but the dealer itself doesn't seem to "own" or take responsibility if something falls under them. My last experience was Saturday July 8th, 2017. I took my SUV in for a routine oil change and Zaktec application. When I got my car back, I had a huge crack down the center of my windshield. I went back in the

PEOPLE DO NOT GO HERE. IT IS A WASTE OF YOUR TIME AND MONEY!!!! You are trying to sell a Boss 302 without a track key, with our parts still on it, and no original Boss 302 parts on the key for 41,000. It is worth 25,000. No Ford dealership sells track keys anymore. They discontinued it. You don't want to give our money back, our car back, and constantly lie to us. You guys are horrible!!! 8/13 at 8:00 am - still no phone call, no I'm sorry for the inconvenience. Nothing. Zip. This is HORRIBLE customer service. 8/12 at 1:00 pm Just updated: we had set it up for our mechanic to take off the part

Buyer beware! My experience with Peoria Ford was definitely not a good one. I stopped in on a Saturday morning seeing a car from the road stopped and made an inquiry. Was going back later that evening to do a test drive called to make sure the vehicle was there they absolutely assured me it was still sitting on the lot. When I get there 17 minutes later miraculously sold but yet here's another vehicle that we will do in place of that one for the same price. They make it sound like a good deal but what they fail to tell you is they added $3,500 in extras on the vehicle that I did not need or ha

I made an appointment the previous day and the service advisor looked up my recall. I asked her what the recall was for and she said the camera on the back. I show up for my appointment and after waiting 45 minutes she tells me that they haven't received the cameras for explorers yet and probably won't for a while. She knew this when I made My appointment the previous day. Don't bring your car here for service because they are useless.

Nope! Nope, nope, NOPE!! After calling around to many local and out of state Ford dealerships, I decided to visit Peoria Ford to discuss placing an order for an F250. They advertise selling for 1 penny over invoice so I thought I would give them some time and perhaps some money too. I had built out the truck I wanted online and was ready to place the order. Upon arriving, I learned that they had a truck that had just got to the lot and was built out very similar to the F250 that I had designed. So I got to look over the truck, take a test drive, and see the few things that needed to be modifie

My wife and I needed a new car and decided to visit Peoria Ford because she loves listening to Johnjay and Rich in the morning on the radio. We went on Friday, August 30, 2024. Our first salesman, Juan Sanchez (nicknamed Tractor), was friendly and seemed genuinely interested in helping us find the right car at the right price. He showed us around and considered whether there were new cars within our budget. Then, another salesman named Ryan got involved. From the start, he had an attitude when he joined us. He showed us a blue 2023 Ford Escape with 18,000 miles for $29,000. When my wife opened

Worst place to buy a car I bought a truck n brakes n roters where mest up so took it n they fixed it took it home the timing belt making noise the ac taking forever to get cold there employee gets attitudes cause u don’t want to purchase a vehicle and u want to think about it then I bring the truck back again to get serviced and no loan or rental cars available but you have the employees taking rental cars home if the truck don’t get fix’s right this time I will be dropping it off and walking away from it for giving me a Lemon if it don’t get fixed right this TIME N THIS will be a no stars FOR

We purchased a Mach-e. We were rushed through Finance. When I went to trade in my car, 9 months later at a different dealer I was shocked to find out we never received Gap Insurance. Also they sold us a warranty through MPP Co Inc. When I called MPP Co Inc to get a refund on my EXTENDED warranty. They ripped me off 570.00 from my refund. They told me that I signed that on the paperwork. This was never disclosed to me. The car was 9 months old and had 3169 miles at the time of trade-in. I never used the warranty since the factory gives you 3 years. 100% of it should have been refunded. Very dis

I was contacted on Friday, December 22nd by one of their sales associates to tell me that there was a Ford Maverick Hybrid XLT in stock. I've been waiting for that specific truck for a long time, and I've told the sales associates that I was not interested in the gas models. I told the sales associate that I could not come in that day, but I would come in as soon as possible that Saturday. Saturday morning around 10 AM I called ahead to confirm that the truck was still there. I was told by the associate that he had seen the truck himself on the lot and to come in. I asked him to confirm that t

Worst experience I have ever had. I have a 2022 Mustang that I had custom built and sold to me by Peoria Ford. I paid top dollar for this vehicle. I started to have issues with my convertible top almost immediately and was told my issue, the service advisor actually put notes in the system I had caused the damage. I came back as the other side started to show the same wear and begged them to send to Ford to be fixed. They just watered down helping me and told me Ford issue not wanting to fix. No one helped me. I took this all the way to filing with the Attorney General. Instead of looking into

Peoria Ford is without a doubt. The worst service around The Valley took my car in for an electrical problem. And I have an extended warranty that covers it. They tell me that they called and it is not covered. I have taken my vehicle elsewhere with no problems. Peoria Ford then wants to charge me $200. Just for the diagnosis even though I do not get my vehicle fixed at their facility. They are scamming Con artist and I would never. Recommend anybody to go to Peoria Ford for anything. I will always turn them away from Peoria Ford

The worst customer service I have ever experienced! I ultimately did not purchase a vehicle from Peoria ford as we could not agree on numbers/pricing, but aside from that, the customer service that received from Sales Manager Michael was terrible. I was told things like “ If you want to figure out your payment, you can get a Calculator out” and “I’ll tell you the MSRP on the truck, you can figure out your payment” …. Wow. Regardless of not coming to a final deal with Peoria Ford, the terrible customer service was unnecessary and downright rude.

Worst customer service I have ever received!!!! Was in the middle of trying to get financed with a hefty down payment. Sent them everything they needed. The sales rep I was working with took the next day off without saying anything or handing it off to another sales rep so we could finish quickly. I called and texted, called and texted-had a hard time getting questions answered by other sales' reps which I needed to agree on terms and finish the deal, and then they sold the vehicle I had been trying so hard to close on. What a nightmare!

Very dissatisfied and disappointed! I bought a 2017 brand new off the lot and two years later all if my carpet is separating from the trim on the inside. I have been going back and forth with ford for 3 weeks because the warranty ended at 36k miles and my vehicle has 40k miles, turns out they will not pay for the replacement and wont reglue it. So now I'm stuck with this... after this being my 4th ford I would have assumed an accommodation could have been made ... but no. I've NEVER had this happen to another vehicle I've owned ... not even my 93 explorer. ALSO! I personally referred 3 people

Absolutely horrible Service with trying to buy a mustang gt... Josh the salesman was transparent, respectable, and held his values to a high standard to take care of his client.... on the other hand... the dealership and the management is extremely flawed... horrible communication... promised and signed deals that change at the last minute. running credit before deal is completely done. and questionable bait and switch practices....BBB Complaint has been filed in hopes to change their rating to a more accurate reflection of their practices.

Worst experience ever. Worked on a deal for 2 days with these guys. Sales person agreed to split down payment with me. Then when I get there i am told the sales manager, John, oh God dont go to John, said they could not do it and gave final offe. My husband wanted to sleep on it. When I called back the next day to set up appt for getting papers signed, King John, said it was no longer available, the deal, and we would have to come back in and re work it. Never have I ever had that experience. I will never go back there again. John is a child in a man's body and has an ego bigger than the showr

I would give zero stars but not an option - Peoria Ford turned in a car loan application for a car that I did not even purchase because the car could not pass certification. According to the car sales person Brett and Anthony, these papers were just to hold the car until Friday a show of good faith. DO NOT trust them or purchase from them. I am the one who figured out that they turned in the paperwork when I received a car loan payment from the credit union. I am no farther head of than I was 2 weeks ago. All I have is a rescinded letter stating I did not purchase the car. They are telling me

I went with my girlfriend when she bought her new Focus. Everything went OK, but a few days later she found an extra fee added on from the bank she financed with. Peoria Ford offered to take care of the extra fee and my girlfriend decided she wanted to pay for the car in full, Peoria Ford said no problem. I can understand paying a fee to do that, but Peoria Ford added over 2k to the price to take care of it, more than the fee from the bank. On top of that, they took her Gap insurance refund, dropped her 5 year warranty she paid for, down to a 3 year warranty. It took her weeks to get her 5 yea

An employee by the name of Eric not only yelled at us but thought he could say whatever he wanted, took me 2 days to get the car because they said they didn't have it and so we went undercover and my wife called about the same car and they said they had it sitting in the lot. I got the car and found out payment was never set up even though I gave them all my info. This is probably the worst place to go for a car seriously don't buy from here. the people giving them good reviews are giving them a pity party because they say oh if we get a bad review we'll be fired.

After hearing how great Peoria Ford is supposed to be from Dejays Johnjay and Rich (fm104.7), I decided to see how much of a great deal I could get there. With the help of a friendly sales woman, we picked out a car that was within my budget. After finagling there for almost three hours, meeting the head guy that the DJ's always tell their listeners to go see, taking picture with paper heads of Johnjay and Rich, the deal was agreed upon, and signed. BUT.. it was for a car with a smaller engine and not as many features.. The old BAIT and SWITCH TACTIC at it's best!!! The sales lady NEVER told m

I had the worst new car buying experience at Peoria Ford. Save yourself a trip and go somewhere else. I had some bad experiences at dealerships before, but I never felt the need to write a bad review. My experience at Peoria Ford was so bad that I felt I have to write and share my bad experience. I felt it was the bait and switch game (I could be wrong, but that’s how I felt). I called the dealer and spoke with a sales person, before I drove from Chandler to Peoria. The sale person assured me they have the car I wanted and it’s at a sister dealer in Phoenix metro area they just need to transfe

If I could give this dealership zero stars I would don’t buy here I came in twice for two different vehicles and was disappointed and let down multiple times. Fool me once shame on you fool me twice now we have a problem! Don’t buy here they get you in the door making promises they can’t fulfil and waste your time even with good credit and a co-signer expect to pay more than your rent for a vehicle from this dealer…

I am 56, Brought my 81 yr old father into Peoria Ford to buy him a Bronco sport. It was the worst car shopping experience I've ever had. They also put additional stuff on all there cars.You know you want that suff! What a scam. Save your sanity and big money and drive to the Ford dealership in Prescott. They are amazing no bs and it is a night and day difference. We saved thousands of dollars and Michael was great. Hope this helps

I took my ford f150 to Peoria ford for a recall of transmission module, they told me that there several services that need to be addressed, I did ask for that, just do the recall service, after 6 hours, they brought be back claiming that there several services it’s ready, earlier, I asked and signed for a wash. So I noticed that the truck wasn’t washed, that’s the second time they did that to me by the way, then I got into my truck and turn the ignition on, I notice that the engine warning light was on, so I went back to service to solve this issue, after more hours they got it, that’s 8 hours

Took my brand new 2024 F350 in for the first oil change (not purchased from Peoria Ford), expected that being so low miles, dealer with a supposed good rep etc., that I would get great service. Paid $129 for the "extra additives" with truck oil change & tire rotation. I ASSUME they actually changed to oil. They did not rotate the tires, I know because how much was in front and back, and they werent moved. The cab was disgusting! Oil stains all over my armrest, steering wheel and door. I also bought seat covers 2 months ago, with a section of white leather along the side, that was full of black

Worst dealership ever!!!! I inquired about a pickup truck they had online to see if it was still available and proceeded to get multiple calls and texts that day trying to force feed me their truck. But wait thats not the best part received several texts and calls from them over the next couple of days. I started blocking their numbers and they call back from s different extension like it is so hard to do a reverse trace on their calls after they don’t leave a message on my phone. I will never spend a penny with this dealership and advise everyone else to stay as far away as possible. I have b

I would stay away from this place with a 10' pole. Tyler in the finance department ignores my emails, when I call them they never seem to be able to take the call and bounce around. No desire for customer service.

The absolute worst customer service! Lying shysters! The worst car buying experience I have encountered! Do not do business with this Ford dealership! Made the mistake of not returning to our trustworthy Sanderson Ford

If I could give a half a star I would, that's how much I feel they tried taking care of me in the service department. Going on multiple attempts to speak to the general manager Patrick Hickey. Won't respond to my emails. Check engine was on at pick-up, tech left something loose. There is no service manager employed here. I have 12 or so problems with my warranty repair. There is transmission fluid all over the underside of my car, also cross threaded bolts and FOOT STEPS ON MY BUMPER!. MIKE Gadini ensured he would take car of me, after 23 days in the shop and its still a mess,he can't even get

I bought a 2012 Tundra here. I paid in full and did not finance in 1/2020. I paid for an extended warranty that I was told by the sales team covered bumper to bumper. I had to replace the battery, I now need new struts after 3000 miles, and my security system is not working properly. These are not covered as I was led to believe after paying over 1500.00 for that warranty. I also paid for two years of registration and was told the truck had two years of emissions done on it. I got my plates from the state and they were for only 9 months. I called Beverly Woodall and she was arrogant and said t

I have purchased four vehicles from the Peoria Ford dealership. There are two mains issues that I am currently dealing with. 1. I’ve purchased my vehicle this past August. According to my contract, I have a seven months deferment on my payment. Ford sent me a check to cover only six months of payments. I have text one of the employees Tyler Huber, and he told me that he has to talk to his supervisor. It’s been over three months now, and I have not received any information. Now it is to the point, that Tyler, doesn’t even return my text messages. Totally unprofessional! 2. My wife got in a car

I went to Pat Hickey’s Peoria Ford for the first time and my experience was horrible! We purchased a car, but I had to go back twice to redo the contract. Within the first month I was told that financing didn’t go through and I had to return the vehicle. When the vehicle was returned they refused to return my down payment, they stated that the car had 6,000 miles put on it but I know for a fact I only put 2,100. I only went to work and back. My insurance company took pictures of the vehicle when it was insured, and it shows that the miles on the car are different than the miles on the contract

i would give this dealer less than one star if possible. They will lie to sell you a car. I bought a truck here and have never been more disappointed. called in to complain but never received a call back. Avoid this dealer .

This was a nightmare of a business deal. My husband bought our 2016 Fusion out of a lease to own on 12/14/2017. The original finance manager signed him up for a Mechanical Protection Plan adding over $1000 to the financing amount, which had not been approved by us. Michael, the finance manager, made out like he was giving us Skylink for free as a courtesy, however that was not the case. He really had increased the total cost and signed us up for a MPP that we had to cancel once we found out by receiving it in the mail, which my husband only received a partial refund for. Days went by and the f

STAY AWAY!!!! 1) The salesman heard me say "company car" and immediately we jumped from a small/compact car, to an SUV. Then, without much further discussion, came out of nowhere and handed me papers with a $600+ per month payment. It was clear he did not listen to my desires, but to the term "company car" and went for a bigger item. 2) A second salesman came over and identified himself as "the closer" and attempted to do anything he could to get me to sign something that day after specifically saying upon entering the dealership that I would make no decision today, and all final purchases had

After purchasing a vehicule and being lied to, it happens that the car I bought has problems with the A/C in completely goes out on bday weekend trip me and my husband took. Now I get there To Peoria Ford just to find out that my vehicle didn't have the right warranty and it wasn't going to get covered! I was furious to find this out since I spoke to Kelly in Finance that the car would be covered completely i even asked her for a pamphlet and she said they didn't have any come to find out she was also lying to me.. I was told by Nick the person who sold the car to me that there were video reco

I am only giving one star and only because everyone was nice at the time of purchase. Other then that our experience was terrible. We purchased our New Ford Edge in Jan 2018, after ALL day haggling we got a decent good deal, but then we realized that the vehicle only had factory privacy glass and not the tint we paid extra for in the dealer package. After months of communication back and forth and them promising to correct the issue even going down there twice per their request, we have yet to get them to fix the issue, it has now been 5 months, I waited to write a review in the hopes they wou

Horrible!! I bought a vehicle from them not even a year ago. I took my vehicle to make a oil change and I was inform there was an engine oil leak and should be covered by warranty purchase. Took vehicle and received a rental car. Two days later I was inform the repairs where not covered by warranty ( when at time of purchase I was inform all mechanical or breackdowm was covered ) and I needed to pay over $2000 to make repairs. When I decided I will repair my car somewhere else they made me pay for the rental car for not fixing the car with them ( when at time of purchase was inform any rental

The worst dealership I have ever had to deal with. They lie constantly and only give you part of the information you need. Not helpful when they make a mistake like damaging your car during service.

I purchased a Shelby F150 here some time back and had challenges with finance department games, so I paid cash. But the over all purchase worked out, so I Recommended this dealership to close friends. They came back to me with a 5 plus hour game of management sales stall tactics while the sales team played my friends against another person looking at the same vehicle. I would of expected an open and honest conversation about others being interested instead of wasting everyone's time. My friends walked out and very disappointed in their experience at Peoria Ford! Buyers Beware!

Was told to stay away from Peoria Ford and I learned the hard way. Terrible experience, especially with finance. The staff was extremely unprofessional and I felt they were dishonest during the process. I was pressured repeatedly to sign a deal that was clearly one-sided and gave me a very hard time coming in with my own pre approved loan. Instead of working with me or being transparent, it felt like they were only willing to treat you with respect if you went with their banking partners. Buying a vehicle should be a respectful and straightforward experience and unfortunately this was the tota

I did not get to purchase a vehicle from them due to the fast moving market and missing out on a car. But Freddy was quick to respond, stood behind the info he gave me and followed up when he said he would. I think that is worth a lot in this market. Update: I did purchase a vehicle. Warning to those considering purchasing a used vehicle, during the test drive find some rough road to drive on. The roads around the dealership are in really good shape and smooth so we missed the clunking in the front suspension. Not the end of the world but not great needing to spend money to fix within a week o

Fraudulent advertising practices going on at this dealer. Buyer beware. Purchased a F250 a year ago from this dealer and put 19k miles on the truck. This dealer advertised they were giving 125% of KBB on trade ins (this is not true). Sales manager was extremely rude and their trade in offer was completely insulting. They will try and price gouge you so be careful. They tried to use every dirty lie and trick in the salesman’s book. I buy a new truck yearly for my business and I will be taking my business else where from here on out. Buyer beware.

I bought a black ops with an 11 thousand dollar warranty. Don't bother with this dealer!!!! It will mean you deal with their very incompetent service department. I just replaced my tires after 4 months with a statement from discount tires. I also have parts on order over 3 months!!!!! Buyer beware!!!!! Thidealer will

Horrible experience for multiple reasons. Bought 35k used truck. Sensors were bad and sales person hide it from me when test driving the truck. I flew in and had to stay 2 extra nights to fix it. Finance person showed me different monthly payments than what he signed me up for. Later they resolved the issues. First oil change and it needs breaks and rotors. Avoid avoid do not go here. Do not give them your business!!!

Horrible experience buying a Ford Bronco. Was beat up in finance over GAP protection followed up by chasing Peoria Ford down for my second key a month and now having to bring in the BBB and Ford to assist me. BUY Ford just don’t buy at Peoria Ford

I was called because my vehicle was being sold on Craigslist. Raymond told me they wanted to purchase it and that the vehicle is easily worth $30,000. I told them that I didn't want to go there and waste time to only be told it was worth $25,000. He assured me that was not the case after expressing my concern several times. I had my vehicle brought there first thing in the morning and after a couple hours of being there he tells me that the best they can do is $25,000. Absolutely lied to me the whole time just to get me there. I have dealt with Earnhardt Ford for the last 5 vehicles and it has

Don't ever purchase a warranty from them. They claim they'll cover a rental but they only cover 4 days and they'll purposefully use that 4 days for "diagnosis" then charge you for the rental during repair. Taken in for my moonroof 3 times now, said it was fixed all 3 times and just broke a few months later, which is 100% on them (either poor manufacturing from ford or negligence from the mechanic) but still won't cover the rental. Buyer beware!

Heard a ad on the radio about memorial day sale that was supposed to have new 4 full door f150s for 22000. I was skeptical because I know how dealerships are but decided to check it out. The truck they brought out was a fleet vehicle that had a half back door which was not at all what was advertised. I told the salesman thanks but no thanks not what I'm looking for. I walked to my vehicle got in. The salesman came to my window and ask me if he brings one up that had the full 4 doors for the same price if I'd be interested. I said yes. Then he immediately said well that'll cost way more than th

Beware of dishonest sales practices. Our salesman and his superior attempted to charge us $1000 over the listed price, misrepresented a vehicle’s trade-in value in an attempt to draw us in, and threw in several incentives during negotiations (tinted windows and painted wheels) only to disguise them in the final cost without explanation. When called out on these things, they covered each of them up as a “misunderstanding” and only ended up honoring the original listed sales price. If you choose to buy from them, which I do not recommend, be prepared to be lied to and get as much in writing up f

Shady dealership... managers are liars the list is long of the issues u just dealt with at Peoria Ford. One manager apparently felt like he was cool with me. Was using foul language and felt ok telling me he buys stock in marijuana... Didnt do what they said they would do when i got there. Was told my car would get salvaged out because it keeps not starting. Bought it brand new in Oct. 3 times nlw it hasnt started. When i got there after being told to bring it to salvage they literally kept trying to gey me into a new car . Although mine onmy has 8000.00 miles. They basically lied. Contacted a

Peoria Ford – Customer Service Failed! “Extend warranty “Failed! Helping the Customer Failed! Giving the customer the Run around Passed! Finding ways out of things Passed Long story short, don’t buy from Peoria Ford! They take your money, and then try to trade the lemon car the sold you, for a new car and then asked for even more of a down payment because the car lost value.

Worst experience! When they want to sell they try anything to get you to buy a vehicle. They let you drive off with the vehicle after they get the "approval" and then call you back wanting their vehicle back. The worst part was how bad the customer service was, I got called stupid for not knowing how THEIR system worked, they would hang up on me. General manager, finance manager, completely rude. Instead of helping you out they just throw you under the bus.

Took two vehicles here for service/warranty issue. One i had towed in and one evening and dropped before they closed. Called at 2pm and they said the car never arrived and the car was sitting right where the tow truck was supposed to drop it. Next i went in for a warranty repair and as soon as i showed them the issue they said nope Ford won't cover. They had no care to listen to me or what was truly going on. Beware!

Sales was very good. Tanner did a great job initially. Unfortunately finance dept needs a lesson in honesty. They literally tried to hide an extended warranty in the contract after I repeatedly told him I didn't want it. He changed the interest rate to hide it and that's the oldest trick in the book. I have no doubt I would have received a call in 24-48 hours explaining how they couldn't get that rate. And the real kicker was, I went in there with pre-approved financing and he tried to change that financing without even talking to me. I obviously had all of that corrected immediately and they

I bought an Escape Thanksgiving weekend and I am feeling duped. The Internet price was $24,000, confirmed with my salesman. I was given $6,150 for my trade in. The sales manager ran through the numbers extremely fast, and then took the papers and left. I don't feel like I had adequate time to really study all of the numbers. Went through finance, everything is pretty much signed on an iPad, and then immediately stuffed into an envelope. My huge error was not reviewing the paperwork more thoroughly while sitting there. Because now two days later I see that the selling price of this vehicle was

I had an amazing experience working with Mohammad Khan and Steve Bunting! From start to finish, the communication was excellent — they kept me updated every step of the way and made the whole process smooth and stress-free. They worked hard to help me get into my new vehicle and made sure I was comfortable with everything during the negotiation process. Their follow-up after the sale really showed how much they care about their customers. I truly appreciate the effort and dedication — highly recommend working with Mohammad and Steve if you’re looking for a great car-buying experience! ********

This is an honest review. I have bought 6 cars with Peoria ford and usually have no issues. Make sure on your trade ins that they give you the right price because they tried to lowball me on a trim level for my 4 runner that wasn’t right and I had to correct them so they could give me the right price for my car. But my issue has been with my recent car. I always take my cars to a certified auto shop to do a new car inspection to make sure they didn’t sell me a bad car. So I took it to a shop and they gave me a list of things wrong with the car repair 3 days after buying it. So I returned it to

I've been to Peoria ford twice now and I will never give them the time of day! Yes I'm furious because there people just do care, no respect for there customers. The first time I had a Senor go and they said it would take 3 to 4 days, so I asked for a rent a car they said that they didn't have any and on my warranty says that I should get and the service guys I was talking to is Jorge and just had a bad attitude so I left madder than hornet. So I called Bell Ford who I used to deal with and they said it take 2 hrs and it did. I just got got back from your service center and I made a appointmen

Hello! I bought a Ford Ranger 2019 XL Supercrew 4x4 from Peoria Ford around 2 or so months ago. The A/C didn’t blow out cold air so they said they would take it back to the service area to fix it before i took off with it. The lady who was helping me get remote start working was unable to get it to work. I was the last person there for the day. They allowed me to take the truck home and halfway down the freeway the tire pressure came on. I went the following morning to Discount Tire and they informed me after filling up my tires that the tread level was at 5/32 meanwhile I was told I had brand

I'm really striking out with Ford dealers dealerships in the valley lately... The salesman (Kyle) that I was working with was very professional... unfortunately his upper management (Jason) let him and the rest of the team down. I attempted to buy a new Bronco Sport that was listed at an attractive deal, to find out "Sorry, it can't be sold... its being used as a loaner." My suggestion... "You may want to take it off your website showing it for sale." But being that they had some good deals posted, I continued to look at other options (even coming up on price). So I inquire about another that

Peoria Ford Shameful! Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? Or everybody? Took my F250 in for a recall and oil change. After three days I had to leave a message to see if it was done; I got a text back saying the oil change was done but the recall couldn’t be completed due to my heated steering wheel. Shortly after picking it up alarms and warning light started coming on saying “service advanctrac and hill decent fault”. I immediately called an talked to the advisor and the service m

I brought my 2014 Ford Fusion in yesterday for a recall issue. I made an 8 am appointment and dropped my car off for service by 8am. Service was supposed to be 3-4 hrs, but they had not even looked at the car until after 2pm, when.I called for an.updated ETA. I was told that my advisor Jorge, would call me back by 3:30 when.they did their initial diagnostic with the ETA. Jorge texted me back saying that I would need to leave it overnight, which was never discussed. I let him and the Service manager know that was not acceptable and to pull my car out and that I would be in shortly to pick it up

This is an edit to my previous review because Peoria Ford elected to prevent me from receiving a review request. Rightfully so given the absolutely pathetic service we received, yet again. I assumed that after a couple years they would have made efforts to correct their service issues. I was attended to by the same service attendant as I were the last 2 times there to which I provided a bad review. The first time, they only changed the oil and the filter. The service was supposed to be "The Works". They did not rotate the tires, nor did they check and/or top off any other fluids. The second ti

I always hear 104.7 DJ's John Jay and Rich give high praises to Pay Hickey and his team at Peoria Ford. I assure you they are getting paid high dollars because anyone who is willing to put their name behind that business should think twice. They have had our car for 6+ weeks now on a recall. I understand supply issues are a big problem in every industry. However customer service should excel in these times. The weekly bargaining with Adam to provide a rental or loaner car was very unnecessary. His response was we can only provide a car for days of service which is 2. After many hours of conver

Took my truck in for a recall. Got it back with empty alcohol containers in the bed and cab. Next, attempted to take my Ford in for the Blue Cruise update and was informed the truck would sit at the dealer for a week before they would work on it and the update to the software could take another 3-4 days to install. No rental or loaner would be provided. Complained to the dealership and Ford about these issues. Ford corporate was great! They covered the rental and got me in to another dealer in a timely manner. Over a month later and I have yet to hear even a cricket from this dealership. Guess

Well this is my third time dealing with this place...apparently I’m a slow learner. Dropped my car off for a recall fix and repair on a/c...was told multiple times there is about a 4-5day wait period before service department can get to it...ok that’s fine ...hahah well now I’m on day 11 of no car...Justin the person working with me said he would call me by day 3ish just to give me an update well surprise, no call...so I called on day 7 and he is on vacation hahah what a joke...so Jose called me and said he would figure out where my car is at in the process...finally was able to get a hold of

Never go here. I went for an oil change and the service writer tells me he can do a 30k service on my edge for over $900. I refused and asked him if he could have my rear speaker checked. He told me it had to go to the trim shop which was half a day booked. He told me he could get me an appointment at 7:40 am the next morning. I accepted only to wait 30 mins to get checked in. He asked if I was getting picked up or if I needed a shuttle. Why would I need a shuttle if I have an appointment for a 2 min diagnosis of my speaker? Further more. Why would I need a transmission fluid flush at 30k when

I was quoted a price of $480+ to fix my ac when i questioned the price i was immediately told that a manager would be consulted and they would get back with me they came back with a price of $305+ i again asked why so much the part was only $70, that meant they were charging me $235 for labor for a part that would take no more than 45 minutes to replace. I had to talk to a manager and after about an hour and a little bit of phone tag he told me it would be $229 and that there was "miscommunication" with the tech. I finally gave in and said Ok because it is 107 degrees and i have gone more than

This dealer was extremely pushy and instead of answering my questions responded with either a lie or something irrelevant not pertaining to what I asked followed by a "when can you get here" When it came time to take a test drive I asked if they had the specific vehicle model and trims in stock I wanted to take a look at. I was told they had both in stock on the lot and took a trip down there.I drove up there to find out they did not have a single model of the vehicle I asked for in stock nor did they have that vehicle in stock for a few days. (I had been advised they had both vehicles on the