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Worst customer service ever! Had my car for over 48 hours and did not even look at it! Had to pick it up without the work being done! Will definitely be finding a different dealership!

UPDATE 3: When I dropped my truck off for maintenance, I was told it was time for the 60k mile service. That service was $980 and I was given a pamphlet describing included services. A few hours later, I receive a quote for over $3,400 for more services that were due because the truck had reached 60k miles. That feels like a complete bait-&-switch. I understand those additional services were o

If I could give this dealership zero stars I would don’t buy here I came in twice for two different vehicles and was disappointed and let down multiple times. Fool me once shame on you fool me twice now we have a problem! Don’t buy here they get you in the door making promises they can’t fulfil and waste your time even with good credit and a co-signer expect to pay more than your rent for a vehicl

Sales was very good. Tanner did a great job initially. Unfortunately finance dept needs a lesson in honesty. They literally tried to hide an extended warranty in the contract after I repeatedly told him I didn't want it. He changed the interest rate to hide it and that's the oldest trick in the book. I have no doubt I would have received a call in 24-48 hours explaining how they coul

Do not purchase from this dealer!!! They have vehicles listed with the wrong mileage and when you call them they say that it’s a “typo”. Unprofessional of them to not catch the typo. They are advertising vehicles and claiming the have less mileage than what’s on their page. Lucky for us, carfax exists.

What a horrible place. Went in for a simple safety recall for F150 XLT 4X4, 3 days later received vehicle back after their extensive maintenance.Was told vehicle was safe to drive. Drove home almost got into another accident safety recall wasnt done properly or didnt take vehicle downshifting from 6 to 2. Now this morning started vehicle and engine wont go into any gear! Now my engine looks like

When picking up car after service, it would be nice to find your car as clean as when you dropped it off for service. Greasy hand prints on the car is not good experience.

The attitude of the person assisting you isn't good.

I took my ford f150 to Peoria ford for a recall of transmission module, they told me that there several services that need to be addressed, I did ask for that, just do the recall service, after 6 hours, they brought be back claiming that there several services it’s ready, earlier, I asked and signed for a wash. So I noticed that the truck wasn’t washed, that’s the second time they did that to me b

If I could give Peoria Ford 0 stars, I would. Extremely disappointing experience with Peoria Ford. I had reached a verbal agreement with one of their managers to purchase a 2024 Ford F-150 XLT 4x4. I made it very clear that I was buying the truck and just needed time to prepare my trade-in. I own a landscaping business, so my current truck was full of tools and equipment. I left a job site, took t

Dropped car in morning for first service, oil and tire rotation, smooth process, car ready when I got back. Purchased car at different Ford dealer and they did not honor free service. No discounts offered and car was not washed, are the reasons for a 3 and not 5.

It is very sad that after buying 3-5 new Fords that the extra warranty they sold us was bogus.